Should have read these reviews first and saved myself grief. It has a 10 year warranty but what does that cover? It appears that other styles are also plagued with design problems, which no one wishes to rectify to give a customer satisfaction of their purchase. Have not laid on this mattress for the full amount of time up until this review as where travelling for 6 months straight. It is hard enough to make a decision when purchasing a new mattress so you also rely on the stores information as well as testing it out more than once. I have already sent the comfort group my photos and they deem them normal. Hi, we bought this Simmons beauty rest mattress four years ago and it's the worst. If this is true, then why did the salesman not mention it instead of trying to promote it. If you hop onto Google and type in ‘Christmas gifts for Dad,’ you’ll likely be met with a barrage of ads for personalised beer glasses and novelty socks. We had been looking at buying this bed for awhile and when it was discounted as old floor stock we went ahead. Hopefully they take it seriously as I have taken care of the mattress accordingly. Slumber Search is supported by readers. Today’s world is full of overworked individuals, constantly multi-tasking and in pursuit of wealth. I'll let you know if the Customer Care Group helps us. Ask about the warranty, read the small print - do not buy any mattress if a dent bigger than 15mm is regarded 'normal' and excluded from the warranty !! Not the mattress that we thought. I guess there is no A-Z Guarantee, Product has poor Foam, it does not worthy the price, Reviewed in the United States on December 26, 2014. I swear, the mattress that was delivered is not firm at all but a soft soggy mess. Bed is okay now but you can feel the difference again. This mattress looks great but they had problems with them and changed the materials. Chose the firm option. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on August 20, 2015, Reviewed in the United States on September 2, 2017. Not sure what range of firmness it is. Same as most reviews....my wife is little over 50kg....im under 80kg. My partner and I both suffer scoliosis and back pain due to car and motorbike accidents. Bought Recharge/ Replenish model March 2014. After 6mths mattress has dipping in hip area. I swear, the mattress that was delivered is not firm at all but a soft soggy mess. Also don't be roped in buying the 'wonderful' pillows, at almost $400 each....I gave mine to the dog!!! Follow-up: Sorry to say after submitting for warranty claim it was said to be within limits although that is only measured by visual appearance test by broom handle and camera as per manufacturer req... uirements and not a weight bearing test. Purchased in October 2016 at Harvey Norman Retail Stores. We r based in nz so don’t live there but 5 other friends all told me how amazing they loved it and 1 even took photo of make and model, when they stayed. Unpacking was easy. I am devasted. then fluff up. side walls were replaced and some other repairs (this was 4 months ago). They were advertised at normal price being around $3,000 and discounted to $1,400 so we thought we had purchased a bargain. The bed 'Aspen Recharge" as on display at Harvey Norman, at the time of inspecting and purchasing, appears to have been discontinued (unknowingly by me at the time ). Never had any issues in the past with any other previous mattress. They seem to like it for a night or two. Please please please is there a return policy at all??? Same as most reviews....my wife is little over 50kg....im under 80kg.the bed has a massive hump/lump in the centre and dips on each side. We will further investigate this statement with respect to the product being fit for the purpose. Then checked the brochure snd it had Simmons in it. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. I bought a Beautyrest Recharge Brisben about 4 years ago, it is crap. Love the new mattress from...definatley better than the one we purchased. Every bed from now on I’m buying exactly this model. My husband and I think it’s the best bed we have ever slept on. Don't think we will have much luck with the maker after reading the conditions and reviews regarding warranty issues. Reviewed in the United States on August 21, 2019, I bought this mattress a few years ago and it is falling apart. With a variety of designs like the Beautyrest Black and Recharge lines, Beautyrest is I purchased it in May this year 2017. Do you have a Simmons Beautyrest Recharge Ultra mattress? Anyway got a bit spooked and bought a King Coil. Yes, I bought a bed online!!! ($1749)A few months later, dents started to occur in in hip and shoulder location. I am really worried about this as we cannot sleep in this bed and certainly can't afford to pay for another new mattress and base. Tried it out in the shop and it seemed comfy enough. Also, the more expensive “Beautyrest Recharge” mattresses often contain more AirCool Memory Foam. There was definatley a fault with the maki... ng of the Replenish mattress. It has not lived up to what the sales assistant promised and is no way a firm or supportive mattress. Write a review on ProductReview.com.au! Tried it out in the shop and it seemed comfy enough. Replaced it with a newer/better mattress as they no longer made the other one I think. They said none. I dont have a warranty claim number. No issues at all. At $649 for a Queen, this is the entry level for the recharge line so I imagine the more expensive models have more features. Maybe it's just too soft for my size. After just a little more than 2 years the mattress has developed large divets where we sleep. I ha... ve had a look at the warranty conditions and I am concerned. update: after again contacting customer care they agreed to pick the bed up. I read the reviews but the salesperson assured me that they were for the old mattresses. We have just received an answer from the owner of the store c/o his staff; "sleep all over the bed more to spread the weight or you get same problem as sitting in one spot on a sofa". Beautyrest Recharge World Class Manorville Luxury Firm Pillow Top... Beautyrest Recharge World Class Manorville Luxury Firm Pillow Top Mattress Set, King. I was assured after laying on it in the show room at forty winks that they have over come their problems. Find helpful customer reviews and review ratings for Beautyrest Recharge Simmons Plush Pillow Top Mattress, Full at Amazon.com. Write a Review! I have contacted Amazon and they said they do not have anything to do with the issues and I need to contact the manufacturer. The strategically placed patterns on mattress make it hard to see in photos but my twisting in my body tells me how big the dip is getting. My partner and I both suffer scoliosis and back pain due to car and motorbike accidents. Feels good to post a good news ending. They said none. Reading reviews on this bed, has given it a poor tick of approval (wish I had read them before purchasing the product) .The b... ed has problems with comfort, temperature control, etc. It sags, it now makes my back hurt. Ltd. All Rights Reserved. arge. We have noticed the distinct characteristic rise as mentioned by others in the centre of the mattress and 2 slumps where you lay. Fought and Fighted to get replacement within about 6 months same dips. Reading reviews on this bed, has given it a poor tick of approval (wish I had read them before purchasing the product) .The b...Read more. In this hectic daily situation, … The sales assistant at Harvey Norman said the Beautyrest recharge was a brilliant option for these conditions. You basically lie in a burrow which means your back is not straight, not supported.The warranty specs say that a dent ('contouring') of up to 35mm is normal for a pillowtop mattress.They therefore can charge freight charges for warranty inspection claim if the dent is less than 35.

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