If your return shipping costs more than £20, please keep a copy of your return postage receipt. For returns from within the UK, costs start at £3.99. Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. While we're unable to respond directly to your feedback, The same exclusions apply to our Returns Guarantee as for the right of withdrawal. Please note that you must return each item in the same condition in which you received it. Track or cancel orders, Returns & Refunds As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are in an unused and undamaged condition. I shop on Amazon A LOT! All product packaging (such as boxes) must be returned with the item. Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. While we're unable to respond directly to your feedback, Refund of costs of sending the item back to us if cancellation? Go to. You can return items in the following ways: To see which options are available for your return, go to Your Orders. For items containing Hazardous Materials, please see Items containing Hazardous Materials. If a product becomes defective after 30 days you won't be able to create a returns label using our Returns Support Centre - you'll need to Contact Us. In many cases, we’ll provide you with a pre-paid returns label. When you choose the shipping method for your return, return fees are calculated. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price. Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items; Sealed audio or video recordings or of sealed software if unsealed by you after delivery; Goods made to your specifications or clearly personalized, especially personalized Amazon Handmade items; Goods which may deteriorate or expire rapidly; A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started; Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. *In order to ensure a faster response please visit Customer Service. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/. If you don't see the option to return multiple items in the same box during the return process, don't include items from multiple orders or shipments in the same box. After completing the steps in the returns process, you'll receive a QR code. For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Amazon Kindle Store Terms of Use page. Free returns. For Shoes, Clothing, Jewellery & Watches, including Collection and Staples by the Drop items purchased from The Drop, see About Free Returns On Fashion Items. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns. For more information please see the Amazon Global Store Terms & Conditions. The following products thus cannot be returned under the Returns Guarantee (unless defective): The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another: Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect or, if you're returning shoes, clothing, jewellery or watches that were sold or dispatched by Amazon (made-on-demand Collection items from The Drop, that are not defective, damaged or incorrect, are not eligible for free returns. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected per the. Most items sold on Amazon.co.uk follow our general return policies, but some products have different policies or requirements associated with them. This isn't the information I was looking for, Manufacturer Contact Details and After Sales Service, About Spilled or Damaged Amazon Fresh Items, Arranging Marketplace Returns and Refunds, Returning Items That Contain Hazardous Materials, Return an Item at a Hermes Drop Off Location. You can use this page to learn about our return policies. You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (please see clause 2 of our Conditions of Use & Sale for the full instructions on cancellation and further information on your right of cancellation). Prime Video; Amazon Music; Amazon Photos & Amazon Drive; Using & Managing Apps; About Amazon Coins When returning these products to Amazon, you have to send them in the same conditions as received by you, without affixing any seal. For Amazon Games and Software downloads, please see the Amazon Games and Software Terms of Use page. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Amazon. Using drop off services at locations that are convenient for you. Amazon does not accept a return after 30 days for consumable products (e.g. You agree and accept that the returned product will become Amazon’s property, and that Amazon is therefore entitled to sell it to third parties at Amazon’s full discretion. Please note that this returns policy doesn't affect your statutory rights and therefore doesn't affect your right of cancellation as described above. There's a problem loading this menu at the moment. Add or edit payment methods, Carrier Info Change email or password. To exercise your cancellation right please visit our Returns Support Centre. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started. Extended Returns Information : For the 2020 holiday season, items that are eligible for return and are shipped between October 1st and December 31st can be returned until January 31st, 2021.


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